The AFFL Online Store will accept your return of unworn, unwashed merchandise by mail unless explicitly noted in our return policy below.
Please note: AFFL reserves the right to update this return policy at any time and without notice. Please review the policy in its entirety each time before making a purchase.
GENERAL RETURN POLICY
We will credit you for returns accompanied by your email receipt or shipping slip receipt made within 30 days of the purchase for the price paid in the original form of payment.
Returns accompanied by an email or shipping slip receipt made more than 30 days after the purchase will be credited for the item's current selling price in the form of a merchandise credit. Merchandise without an email receipt or shipping slip receipt may not be returned. Please do not remove merchandise tags until you are completely satisfied with your purchase. Purchases designated "Final Sale" are final and cannot be returned for any reason.
RETURNING BY MAIL
HOW TO RETURN BY MAIL:
Call 1-802-864-9075 to inform AFFL of the requested return. We will mail a shipping label to you for the returned merchandise. On your email receipt or shipping slip receipt, clearly indicate the items to be returned. Also include your email address and preferred contact number.
Carefully pack your item(s), including the tags, in the original condition, and include your email or shipping slip receipt. Apply the shipping label provided to you by AFFL and ship the package(s).
RETURN SHIPPING COSTS*
Cost of return shipping will be paid for by AFFL under the following circumstances:
Item is incorrectly personalized due to error of the manufacturer
Item is damaged; and/or
Item received is not item ordered (incorrect item).
Cost of return shipping will be paid for by the purchaser under the following circumstances:
Purchaser ordered incorrect size or color;
Item is incorrectly personalized due to error of the purchaser (please see “Personalized Items” section for more information);
Purchaser changes preference regarding the item (purchaser no longer wishes to purchase the item, etc.).
*If item is a gift being returned by the purchaser OR the recipient, the return shipping cost policies listed above still apply.
ISSUING CREDIT FOR RETURNED MERCHANDISE
Upon arrival of the returned item(s) to AFFL headquarters, credit will be applied WITHIN 7 DAYS to the credit card originally used to purchase the merchandise and an email notification will be sent to the address indicated on the email receipt/shipping slip receipt included in the returned package. Depending on your credit card cycle, please allow 1-2 cycles for the credit to appear.
If the item(s) being returned is a gift item(s) being returned by the gift recipient, a store credit will be issued to the recipient and an email notification will be sent to the email address indicated on the email receipt or shipping slip receipt included in the returned package.